Frequently Asked Questions

Frequently asked questions (FAQ)

1How to Buy?
On GentleHair.com e-shop you can buy hair care and styling products. Here is a short guide how to use our shop:

Step 1
Go to shop and decide what products you want to buy and what amount you need, press "Add to cart" button. Go to cart's page and if you got everything you need press "Proceed to checkout".

Step 2
Fill the form correctly, choose delivery and payment method and press “Place order”.

Step 3
Complete the payment by the method you have chosen. We will keep you informed about your order by e-mail.

Step 4
Your parcel will be shipped via Lithuanian Post Service after no more than 3 working days after we receive your payment.
2Shipping & delivery

We ship our products via Lithuanian Post services. You will get tracking number and instructions how to track your order in your email after the completion of your order. The delivery can take you: 3-6 working days (Latvia, Estonia, Poland), 4-12 working days (other EU countries), 5-30 working days (everywhere else). We complete the orders within 5 working days.

TRACKING WEBSITE

Shipping cost:

5 € to European Union countries

6 € everywhere else in the world

3Payment
In GentleHair.com shop you can pay for your order by these methods:

PayPal

Payment through your PayPal account is super easy and fast. The transaction is instant and we can send your product right away.

Direct bank transfer

You can pay us by making a direct bank wire transfer. Sometimes it takes up to 3 working days for us to receive your funds.

Credit or debit card

You can also use credit or debit card payment method via PayPal. This method is instant, we can ship your products as fast as possible. PayPal accepts Visa, MasterCard, Discover or American Express.